Frequently Asked Questions

Before you contact us, please check our FAQ
to see if your questions have already been answered.


Can I make booking amendment?
What is your cancellation policy?
What is the Check in and check out time?
What is wedding / promotion code?
What is day use policy of the Resort, check-in time, and check out time?
What is your children policy?
Can I have airport pick up?
How do I check the room availability and rates?
What should I do when I wish to extend my stay?
Which credit cards do we accept?
Are your Resort rates per room or per person?
What’s the inclusion of the room rate?
Where is BALI?
Where is Padma Resort Ubud?
How far is Padma resort Ubud from the airport?